FAQ

Got questions? We've got answers.

Why should I choose a Brickcast Brick?

Choosing a Brickcast brick means investing in quality, value, and long-term performance. Our bricks are designed to give you confidence in every build.

Larger Pavers, Faster Installation - Our concrete pavers are larger than many standard alternatives, covering more ground with each unit. This speeds up installation, reduces labour costs, and helps keep your project on schedule and within budget.
Quality Components - We use only the finest raw materials in the manufacturing of our concrete products, ensuring exceptional strength, durability, and a consistent finish. Whether your project is large or small, you can rely on the same high standard of quality every time.
Over 40 Years of Experience – With more than four decades of expertise in concrete manufacturing, every Brickcast product is backed by proven knowledge, skilled craftsmanship, and a commitment to quality. You can build with confidence, knowing you're choosing products trusted for their reliability and performance.

If it's not a Brickcast Brick, you're settling for less.

Why should I choose concrete over alternates, like grass, tar, clay and fly-ash?

There are a wide variety of reasons why we recommend concrete over other products, namely

• Cost-Effective Over Time - Lower maintenance, reduced breakage, and faster installation can lead to                 savings over the building's lifespan.
Superior Strength & Durability - Concrete bricks have higher compressive strength, making them ideal for         heavy duty implementation and long-term structural integrity.
Environmentally Friendly - Unlike alternatives, concrete bricks do not require high-temperature firing,                 reducing carbon emissions. They can also incorporate recycled materials.
Weather Resistance - They are less prone to cracking, warping, or absorbing moisture, which enhances             their performance in extreme weather conditions.
Consistency & Precision - Manufactured using controlled processes, concrete bricks maintain uniform size       and shape, reducing mortar use and speeding up construction.

Overall, concrete products provide a all-round alternative to traditional products used in construction, making them a reliable, cost-effective solution for all types of projects, big or small.

I have a large project that requires large amounts of product. Are you able to accommodate me?

Absolutely. We are fully equipped to handle large-scale orders and can accommodate high-volume requirements for commercial, residential, or infrastructure projects.

Brickcast is proud to operate the largest production capacity brick plants in South Africa. This facility was built in-house, and is a proudly South African production facility.

Our production capacity, streamlined logistics, and dedicated support team ensure timely delivery and consistent quality throughout your project.

Please contact us directly with your specifications so we can provide a tailored solution and timeline.

How long does it take to receive goods?

Production typically takes 21 to 28 days from the date of payment, unless otherwise explicitly stated by our staff. However, this timeline may vary based on several external factors, including:

• Availability of raw materials
• Weather conditions
• Workforce availability or employment issues

All confirmed orders are placed in a production queue and processed in the order they are received. In some cases—depending on the size of the order, delivery urgency, or logistics requirements—this timeframe may be shortened.

If you have specific delivery timelines or constraints, we encourage you to discuss them with our team in advance so we can plan accordingly.

Customers will be advised prior to placing an order if there are any further deviations in delay of receiving product.

I'm unsure as to what type of product I need for my site. Can you help me decide?

Of course! Our friendly staff is always ready to assist you in the selection of an appropriate product best suited for your project, big or small.

For more help on the deciding process, please visit our Ideas center for inspiration on your project.

I found a product I like, but I want to see how it will incorporate into my project. Do you offer samples?

We do! Brickcast offers samples of products to our clients for review at no cost! Our samples can help our clients determine the best product that is best suited for their project.

Please note that, depending on the product, color and specifications, samples may not be available. Please enquire first.

I've placed an order, but I want to collect the order myself. Is this possible?

Absolutely! Customers are more than welcome to collect paid orders, from our factories, in their own form of transportation. Forklift loading is also available to our customers, at no extra cost.

Customers are required to inform us before hand to ensure that there are no hiccups or issues during the transportation experience.

It is important to note that the responsibility of safely and properly transporting product transfers solely onto the transporter and customer.

Brickcast will not be held liable for any damages or loss of product during the transportation process. Additionally, the guarantee and warranty on all product transported outside of approved Brickcast means is limited.

Brickcast reserves the right to refuse loading of vehicles and other transportation means that are deemed unsafe and unroadworthy, as outlined in the National Road Traffic (Act 93 of 1996).

I've placed an order, but I don't have a way of transporting my product. Do you offer transport?

Most definitely! Brickcast operates its own fleet of heavy trucks, ensuring reliable and efficient delivery. Most of our trucks are equipped with brick-handling cranes and specialized equipment, ensuring that no additional assistance is required on-site during delivery.

Delivery is an additional cost and is not included in the price of pavers. All quoted prices are for pick-up only, unless otherwise explicitly requested for by the client.

A minimum order for delivery applies. For further details, please contact us at brickcast@brickcast.co.za.

Orders below minimum delivery will not eligible for delivery, thus client will need to arrange alternate transportation means.

Do you offer cheaper alternatives?

Yes, we absolutely do! We offer an extensive range of second-grade and reject pavers at significantly reduced prices, allowing our clients to enjoy high-quality products at a fraction of the cost.

While these pavers may have slight imperfections or cosmetic variations, they still meet our strict standards for durability and performance. This makes them an ideal choice for budget-conscious projects without compromising on the overall aesthetic or structural integrity.

Whether you're working on a large-scale project or a personal outdoor space, our second-grade and rejects pavers provide excellent value and are available in a variety of styles and sizes.

Please note that second-grade pavers are subject to availability, depending on the specific paver you inquire about. For more details or to check availability, please contact us at brickcast@brickcast.co.za.

I’ve got a large order. Can I get a better price?

We’re happy to review large or bulk orders and provide competitive pricing where possible. Please contact us with your order details so our team can prepare a customized quote.

Please note that all discounts are applied at the sole discretion of Brickcast. We reserve the right to determine eligibility and the extent of any price adjustment.

Please contact our sales department for the best pricing for your large project. We will more than happy to assist with a customized quotation.

Which regions do you cover?

At present, we proudly offer our services throughout the entire KwaZulu-Natal region, as well as extending our reach into the Eastern Cape.

We are committed to providing quality products and reliable service across these areas, ensuring that all of our clients receive the best possible experience.

I want to use a third-party installer to install my product. Will this affect the warranty and guarantee?

Generally, no. The warranty and guarantee will not be affected on the product install, provided the product is installed using the following means -

• The product is handled with care on-site during the installation process.
• The product is transported using appropriate transportation methods, including transported by third-party           carriers.
• Strict adherence to industry accepted installation methods, procedures, guidelines and techniques.
• The product is used for it's intended purpose, with no variation.
• The site on which the product is to be installed is appropriately prepared prior to the product arriving and             installation begins.
• The site is properly maintained during the installation process, as well as being regularly maintained after the       installation procedure concludes.

For a more comprehensive breakdown of our guarantee and warranty, please review our Guarantee page.

All products sold by Brickcast are backed the Brickcast Standard Condition of Sale. All rights reserved.

I have a issue with the product supplied. How do I address this?

In the event of clients and customers raising issues with supplied product, senior staff will review the claim made by clients and customers and decide appropriate action.

Subsequent testing and review of product supplied will be conducted, and, as such, results from said procedures will be provided to the complainant.

In the event of a product passing all testing and procedures, including compliance with the South African National Standards guidelines, the responsibility of resolving the issue on site transfer entirely to the complainant.

Each product supplied by Brickcast complies with the relevant South African National Standards guidelines.

For a more comprehensive breakdown of our guarantee and warranty, please review our Guarantee page. 

I need paving at my project, but I am unsure as to how much I need. Can you assist with this?

Of course! We would be more than happy to assist with measuring your site.

Please contact us at brickcast@brickcast.co.za for more assistance.

All measurements are conducted in square meters (m2), and are not priced per thousand (1000), unless otherwise explicitly stated.

I can't find a product I'm looking for on your website. Can you assist with this?

Of course! We would be more than happy to assist finding you your desired product.

Please contact us at office@brickcast.co.za for more assistance, or contact us directly, via the Contact Us page.

How does the ordering process work?

Clients can contact our offices for a formal quotation, of which will be provided in due course on the agreed upon form of communication.

Clients can request a site visitation from our office, and can request samples from our offices, pending availability.

Upon approval and acceptance of the provided quotation/s by the client, the client will be required to pay towards the provided quotation in order for the order to enter production.

The client can either opt to pay for the full order, or to pay a deposit on their order.

If a client pays a deposit, we will only provide product to the value paid by the client. Thereafter, the client will be required to pay again to resume the order, or pay the remainder of the order out in full.

The client will be informed in due course as to when their order/s will be ready, dependent on external factors such as manpower, material availability and weather conditions. The client will also be informed of any delays in receiving their product.

I need bricks now, but I can only pay later. Can you assist me?

Unfortunately, we do not produce unpaid orders, nor do we sell product on lay-by terms. Orders have to be paid in full, or have a deposit in place to enter production.

What payment methods do you accept?

We accept Electronic Funds Transfer (EFT), Cash and Card Payments.

Card Payments incur a 5% handling fee.

Payments can be processed by our offices on-site, in person.

Clients will be provided with original banking details by Brickcast staff to avoid fraud and defamation.

Can't find an answer to your question? Not a problem! Please contact brickcast@brickcast.co.za for further assistance, or use the Contact Us page.